USPS is running about 2 weeks late right now with all shipping. Please be patient with a missing item, as it tends to show up about a week after we first hear that it is missing. We are working to find missing items.
All returns must be initiated within 14 days of the item arriving.
Items must be returned in the condition they were in when they arrived. This includes tags, stickers, boxes, etc.
In the case of damaged goods or incorrect orders, The Nerd Out will pay for return shipping and a refund or exchange will be issued.
In the case of a refund or exchange in which the item is not damaged and the order is correct, the buyer will pay for return shipping.
Certain items (such as stickers) are not able to be returned. If an item is not returnable, it will be noted in the product description.
Please contact us at the email below before filing for a return. If you have any questions, please feel free to email us at the email below.
Dice Products: Exchanges or Warranty Claims for Dice are handled directly by Misty Mountain Gaming. If you need to make a claim please contact us.